【英语】2020届二轮复习书面表达分类写作指导学案之六：投诉信

【英语】2020届二轮复习书面表达分类写作指导学案之六：投诉信

‎2020届二轮复习书面表达分类写作指导学案之六：投诉信 写作模板 Dear ______, ‎ ‎①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ‎ ‎③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ‎ ‎⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ‎ ‎⑧Thank you for your consideration and I will be looking forward to your reply.‎ ‎1. 写作方法 ‎①首段：注意客观、礼貌 a. 自我介绍；‎ b. 引出投诉内容；‎ c. 表明目的要求。‎ ‎② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。‎ a. 详细说明情况，中肯地提出问题；‎ b. 提出改进建议，表明希望如何解决；‎ c. 拓展题目内容，尤其要强调问题不解决所带来的后果。‎ ‎③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。‎ a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；‎ b. 有时可就问题的解决限定时间；‎ c. 对有关人员的努力表示感谢；‎ d. 希望尽快得到满意答复。 ‎ ‎2. 写作流程图 提出抱怨并表示遗憾 阐述问题发生的经过 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施 第一部分：提出抱怨并表示遗憾 套语：‎ ‎(1) 很抱歉打扰您，但我必须郑重提出投诉。‎ ‎ I am sorry to trouble you but I am afraid that I have to make a serious complaint.‎ ‎(2) 我很遗憾地告诉你投诉有关……的事由。 ‎ ‎ I am sorry to tell you that there should be reasons to complain about …‎ ‎(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。‎ ‎ I really hate to complain, but one thing is really disturbing now.‎ 第二部分：阐述问题发生的经过 套语：无 第三部分：指出问题引起的后果 套语：‎ ‎(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经出了好几次错。‎ The noise disturbs my sleep so that I can’t concentrate on my work during the work time, and as a result, I have made several mistakes these days.‎ ‎(2) 在这样(嘈杂)的环境下我无法进行研究，我需要一间安静的房间。‎ For me, this environment is very difficult to make studies and I need a quiet room.‎ 第四部分：提出批评及处理的意见或敦促对方采取措施 ‎ 套语：‎ ‎(1) 我认为是你认识到……的时候了。‎ I think it’s high time that you realized …‎ ‎(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。‎ We know that you are not generally careless, but we should like your assurance that this will not happen again.‎ ‎(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸 法律。‎ ‎ I must warn you that unless you do something about the situation, I will be forced to take legal action.‎ ‎(4) 坦率地说，我不再准备忍受这种状况。‎ Frankly, I am not prepared to put up with the situation any more.‎ ‎(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。‎ I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.‎ ‎ 经典试题训练 Writing1‎ 假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但是你发现收到的商品存在以下问题：‎ ‎1.订购的播放器内存是64GB，而收到的播放器内存是32GB；‎ ‎2.订购的播放器是蓝色的，而收到的是黑色的；‎ ‎3.播放器的包装盒已损坏。‎ 请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。‎ 注意：信的开头和结尾已经给出，不计入总词数。‎ 参考词汇：内存 RAM Dear Sir or Madam,‎ I am Li Hua,a consumer from China. I am writing to complain about your ‎ poor service. ‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Yours,‎ Li Hua ‎ ‎ Writing2‎ 假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。‎ ‎【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。‎ ‎【要求】希望公司尽快给予答复： 或调换产品，或负责退款。‎ Dear manager,‎ I’m writing to you for the camera I bought last month while I was travelling in your country.‎ ‎______________________________________________________________________________________________________________________‎ ‎__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Thank you for your consideration.‎ Sincerely yours Li Tao ‎【范文】‎ Dear manager,‎ I’m writing to you for the camera I bought last month while I was travelling in your country. When I came back from New York, I found the pictures I had taken in America couldn’t be shown clearly on the computer screen. I wanted to have it repaired in the fixed repairing place, but they couldn’t manage to do that. At last I had to ask some experts in this field for help, and they said it was a problem of quality. Worse still, they said that it couldn’t be repaired in any shop. Therefore, I required that your company should exchange a good one for me immediately. Or please return the money to me. Please tell me your answer to my request, so that I can decide whether to buy another one.‎ Thank you for your consideration.‎ Sincerely yours Li Tao Writing3‎ 假设你是Andrew，于2017年4月7日在购书网站lovereading.com上购买了The Call of The Wild一书。今天收到后发现：‎ ‎1. 书籍有缺页，封面破损；‎ ‎2. 递送超时一周。‎ 请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎【范文】‎ To whom it may concern,‎ My name is Andrew. I feel bad to trouble you but I have to make a ‎ complaint about the unpleasant online shopping experience on the love reading. Com, which used to be my most reliable e-bookstore.‎ On 7th April, 2017, I bought the novel THE CALL OF THE WILD on the website. Unexpectedly, it was one week later when the book was delivered. What’s more, when I opened the parcel, I found several pages of the book missing. You can probably imagine how disappointed I was at that moment.‎ I do hope that there will be a replacement as soon as possible and I can receive it on time. Above all, good service leads to booming business. I believe you will take my case seriously and I am looking forward to your reply.‎ Yours,‎ Andrew Writing4‎ 假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。‎ 信件要点包括：‎ ‎1.•陈述写信原因；‎ ‎2•投诉内容：‎ ‎(1)航班延误了7小时；‎ ‎(2)登机后的不愉快经历；‎ ‎(3)托运的行李箱被损坏。‎ ‎3•提出你的要求。‎ 参考词汇：托运行李：check-in Luggage 注意：‎ ‎1．词数100左右。‎ ‎2．可以适当增加细节，以使行文连贯。‎ Dear Sir or Madam:‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ Sincerely,‎ Li Hua ‎ ‎ Writing5‎ 假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：‎ ‎ ‎ 要点：‎ ‎1.投诉内容；‎ ‎2.要求重新邮寄或退款；‎ ‎3.询问应由谁承担邮寄费用。‎ 注意:‎ ‎1.书信内容包括以上要点；‎ ‎2.词数100左右(书信格式已给出，不计入总词数)；‎ ‎3.可适当增加细节，以使行文连贯。‎ Dear Sir or Madam,‎ I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but__________________________________________________________________________________‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ I am looking forward to your early reply.‎ Yours sincerely,‎ Li Hua ‎【范文】‎ Dear Sir or Madam,‎ I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but I regret to say that there’s something wrong with it.‎ Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t work at all!‎ My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.‎ I am looking forward to your early reply. ‎ Yours sincerely, ‎ Li Hua ‎ 这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。‎ Writing6‎ 假如你是Jim，现在在英国留学，你校的校车服务令学生很不满意，‎ 请你以一名学生的身份用英语给学校负责人写一封投诉信。投诉内容如下：‎ ‎1.校车不到站停车；‎ ‎2.不按时发车。‎ 注意:‎ ‎1.说理充分，客观礼貌；‎ ‎2.词数100左右。‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎ ‎